Customer Service Representative

Customer Service License (440) preferred or prior office, clerical, or customer service experience required. Excellent phone and email etiquette along with the ability to multi-task, prioritize and manage time effectively is required.

-Manage large amounts of incoming calls

-Identify and assess customer’s needs to achieve satisfaction

-Build sustainable relationships and trust with customer accounts through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents

-Follow communication procedures, guidelines and policies