Scheduling & Dispatch Coordinator

TO BE CONSIDERED: YOU MUST HAVE ELECTRICAL OR HVAC or CONSTRUCTION INDUSTRY BACKGROUND.

A family-owned electrical contracting company serving Southwest Florida for over 45 years, is seeking a highly organized and customer-focused Scheduling & Dispatch Coordinator. This role is the heartbeat of our daily operations—responsible for scheduling jobs, dispatching technicians, coordinating permits, and delivering exceptional customer service.

The ideal candidate is detail-oriented, proactive, and thrives in a fast-moving environment. They will work closely with technicians, estimators, office staff, and customers to ensure our projects and service calls run smoothly and efficiently.

Scheduling + Coordination

• Working with management to manage and maintain the daily and weekly schedule for all service technicians.
• Prioritize service calls based on urgency, customer needs, and technician skill set.
• Coordinate with the estimating and operations team to schedule new installs, inspections, project work, and follow-up visits.
• Ensure technicians have all job details, notes, materials info, and customer expectations before dispatch.

Dispatching

• Serve as the primary point of contact for technicians throughout the day.
• Monitor and adjust the schedule in real-time based on job progress, emergencies, cancellations, or delays.
• Track technician locations and job statuses
• Communicate proactively with customers when ETAs change.

Permitting & Inspections

• Prepare, submit, and track all permits required for electrical work.
• Coordinate inspections with local municipalities and sync inspection dates with the job schedule.
• Maintain accurate records of permits, revisions, inspections, and compliance requirements.
• Follow up on permit closures to ensure proper documentation and updates in the system.

Customer Service

• Answer phones, respond to voicemails, and manage incoming service requests.
• Provide friendly, professional, and efficient communication that reflects our company's values.
• Follow up with customers after service visits to ensure satisfaction and gather feedback.
• Resolve scheduling or service-related issues in a calm and customer-first manner.
• Occasionally assist with emails, quotes, and other administrative tasks as needed.

Qualifications:

• Prior experience in scheduling, dispatching, customer service, or office coordination (construction or trades experience preferred).
• Strong communication skills—clear, friendly, and confident.
• Excellent time management and ability to juggle multiple priorities.
• Attention to detail with strong organizational habits.
• Comfortable with software systems (RazorSync, FieldEdge, QuickBooks, or similar).
• Ability to remain calm under pressure and adjust quickly to changes.
• Familiarity with permitting processes is a plus (training provided if needed).
• Team-oriented attitude with a willingness to jump in wherever needed.

Education:
High School Diploma or equivalent.

Job Hours: 7:30am-4:00pm - Monday through Friday